Customer Experience Product Innovation Intern
Summer 2020 (Cancelled due to COVID-19)
Job Description:
Customer Experience Product Innovation is tasked with product development and implementation of new, agile solutions to simplify the customer experience. These solutions will range from early proof of concepts to full scale deployments and are intended to save customer's time and energy while also addressing Comcast's business objectives.
Since my internship was cancelled, I have been participating in the Comcast Virtual Development Experience, where I get to interact with employees and network.
Cloud Solutions Engineer + Business Development Intern
December 2019 - Present
I use a simple analogy to describe what separates IntelePeer from companies like Twilio. IntelePeer is to Twilio as WordPress or Squarespace is to HTML and CSS. Their drag and drop software allows anyone to build custom enterprise scale communication flows.
I have worn many different hats while working for IntelePeer. I have...
- Built and worked on communication flows using their Smartflows platform
- Built and trained Watson Assistant Bots to add AI and automation to the communication flows
- Integrated Salesforce customer complaints into a Watson Assistant to automate responses to common customer problems decreasing the need for customer service representatives and saving IntelePeer money
- Analyzed the COVID-19 digital transformation and identified key verticals to pursue such as Healthcare, Education, Utilities, and Financial Services. Used my network to set up meetings and potential partnerships with UPMC Healthcare and SAP Financial Services
- Currently, leading the efforts to gain federal and state government contracts by getting GSA certified and getting Leveraged Procurement Agreements with state agencies
Test out and play with some of the flows and bots I've made...
Text INFO to 27227 for an example of a Flow I worked on or text 'Hi' to +1(720)729-1066 for info about lifeguard status in Sea Bright, NJ. I am currently working on two more flows that will help people get COVID-19 updates and make donating easy for Black Lives Matter and other ongoing movements. Stay Tuned!
BOTS!
(Product info and Sales info Bot)
(Common Customer Complaints Bot that uses Watson Discovery to web crawl Salesforce for customer tickets)
Wrote and produced the above commercial
Created a video to help explain the technicalities of flow products to the company sales force in an easy and digestible way.
Helped transition the company to Salesforce platform from an outdated CRM system using an email server.
Pitched company executives on changes to automate areas of KEPCM to save money and increase efficiency.
I worked with KEPCM for weeks and was able to dissect their manufacturing process and find areas for possible improvements within their system. At the end of my internship, I pitched the CEO on my ideas and he was delighted with my insights.
